August-September edition
The Complaints Department
The Victorian Ombudsman (Deborah Glass) has scrutinised the ways in which all Victorian municipalities handle complaints.
Her study was seriously hampered by the lack of any sound framework for identifying and classifying complaints.
Also in this edition:
- How Native Title can be undermined or resurrected by the curiosities of land law
- What's what and who's who at The Public Land Consultancy
- Our training schedule for September to November 2020